COVID19 RT-PCR Testing (in-clinic testing)

• Tests cancelled within 24 hours of appointment will not be refunded. The test can be transferred to a future date at no additional charge. Tests cancelled before 24 hours of the appointment will be refunded less a £20 administration fee 
• We will do everything to meet your testing deadline however we cannot guarantee results will be received within the defined timeframe if there is an issue which is outside our control i.e. due to a failure by the laboratory or courier
• If your test does not come back in the explained time (by 23:59 the day after testing, assuming test performed before the courier leaves) then we will either fully refund the value of the test or repeat the test; this might include providing a same-day service to facilitate your travel
• Due to the sensitivity of RT-PCR tests, there is a very small chance the test result could be inconclusive or unclear. This is because of a new or recent infection where virus concentrations are low. In this case, a refund cannot be given and the test may need to be repeated at a later date when trace virus has disappeared or to confirm a positive result
• If your test result is void due to a laboratory or clinic error then a full refund will be provided, or you will be invited to take another test within the time frame to suit you and free of charge
• REMEDI HEALTH will not be held liable for losses, costs, damage that you suffer or incur as a result of any delays in receiving test results or as a result of inconclusive, unclear or void test results
• REMEDI HEALTH will also not be liable to you for any losses, costs or damages that you suffer or incur as a result of receiving a positive rest result (including, if you are unable to travel as a result of testing positive)
• Service is subject to lab capacity and stock availability. Please note in times of high demand the normal service prvided by the laboratory may be affected. This can include times of high virus levels and ahead of high demand caused by holidays
• We will do all we can to help you based on our experience however each passenger is solely responsible for checking and conforming with the entry and exit requirements at their arrival and return destinations, and for booking the correct type of test
• Passengers are not able to use NHS testing facilities for travel related testing
• Do not use our testing facilities if you suspect you have COVID-19 symptoms

Updated 19 July 2022